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If you are not satisfied with your Hamboards on-line purchase you may return the goods free of charge within 30 days of the original purchase date.

    ◦      Product must be returned unused in it's original packaging.

    ◦      You will be credited for the purchase less outbound freight.

    ◦      Customers returning product not in the original condition may be subject to a re-stocking fee of up to 25% of the total amount of the original purchase price.


To return a purchase please follow the steps below

    1) Sign in to your account, click on the "view my orders" button and select the order you would like to return. 

    2) Complete the online form and print one copy to include in the box with your Hamboards product in it's original packaging.

    3) Pack product in suitable packaging to ensure it is not damage in shipping. Ship the package using a traceable source (i.e. UPS, Federal Express, Purolator). Hamboards is not responsible for products lost or damaged in shipping.

    4) We will contact you when we have received your goods to let you know the status of the return claim.

 Sales Tax will be charged for orders shipped within California only.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us at customerservice@hamboards.com for a return authorization in advance.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is
officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@hamboards.com


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@hamboards.com and send  your item to: 1/17 Premier Cct, Warana, QLD 4575.


To return your product, you should mail your product to: 1/17 Premier Cct, Warana, QLD 4575.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.